Complaints Procedure

Delta Finance Corporation takes complaints seriously.

In the event that you wish to make a complaint please contact us in the first instance to let us know, giving us as much detail as you can and telling us how, in your opinion, we can make things right. All contact details can be found under the Contact Us section on this website.

If, after the initial contact, the matter is not resolved to your satisfaction, please then write a comprehensive letter of complaint, providing as much supporting information as you can to Julian Hill – Director, who will acknowledge receipt of the same within 5 working days. Delta Finance Corporation will investigate your complaint fully and aim to give you a full response within a further 10 working days. We welcome any further contact from you during normal office hours throughout this investigation time as we appreciate you may wish to supply further information or enquire about the status of the complaint.

If Delta Finance Corporation decides the matter requires legal advice from our solicitors we will advise you of this in writing and request that you give us a further 8 weeks to try and resolve the matter and supply you with a Final Response.

If, after receiving our Final Response, you are still not happy or are dissatisfied with our procedure we will advise you to contact the Financial Ombudsman Service within 180 days of the date shown on the Final Response letter from Delta Finance Corporation.

They can be contacted at:

Address:    Exchange Tower, Harbour Exchange, London, E14 9SR

Telephone: 0800 023 4567

or via the following link : https://www.financial-ombudsman.org.uk/contact-us