Complaints Procedure

Delta Finance Corporation takes complaints seriously.

In the event that you wish to make a complaint please contact us in the first instance to let us know, giving us as much detail as you can and telling us how, in your opinion, we can make things right. All contact details can be found under the Contact Us section on this website.

If, after the initial contact, the matter is not resolved to your satisfaction, please then write a comprehensive letter of complaint, providing as much supporting information as you can to Julian Hill – Director, who will acknowledge receipt of the same within 5 working days. Delta Finance Corporation will investigate your complaint fully and aim to give you a full response within a further 10 working days. We welcome any further contact from you during normal office hours throughout this investigation time as we appreciate you may wish to supply further information or enquire about the status of the complaint.

If Delta Finance Corporation decides the matter requires legal advice from our solicitors we will advise you of this in writing and request that you give us a further 8 weeks to try and resolve the matter and supply you with a Final Response.

If, after receiving our Final Response, you are still not happy or are dissatisfied with our procedure we will advise you to contact the Financial Ombudsman Service within 180 days of the date shown on the Final Response letter from Delta Finance Corporation.

They can be contacted at:

Address:    Exchange Tower, Harbour Exchange, London, E14 9SR

Telephone: 0800 023 4567

or via the following link : https://www.financial-ombudsman.org.uk/contact-us

 

Contact us on 01329 844111 or email us at enquiries@delta-finance.co.uk

"Delta were a pleasure to deal with, taking time to talk through all our options without making it feel like an impersonal, automated, number-crunching exercise."     

Stephen Johnson, Managing Director - Portsmouth.com Removals

About

Delta Finance has been providing independent leasing and hire purchase finance solutions to businesses and individuals since 1999.  The Company holds full Consumer Credit and Data Protection Licences and is a long standing member of the Consumer Credit Trade Association (CCTA).

 

Contact Us

Delta House
1 West Street
Titchfield
Hampshire
PO14 4DH

Phone: 01329 844111
Fax: 01329 844222
Email: enquiries@delta-finance.co.uk

Stay Connected

Hill Associates (Finance) Limited trading as Delta Finance Corporation is authorised and regulated by the Financial Conduct Authority for the purposes of credit-related regulated activities, including leasing. FCA reference number: 472681. Registered in England & Wales: 03711087 VAT Number: 737 277 310